Eligibility for Refunds

Refunds are applicable in the following cases:

Failed Transactions: If a transaction fails due to technical errors and the amount is debited from your account.

Duplicate Transactions: If a payment is processed multiple times for the same service.

Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.

Refund Request Process

Contact Support:

Reach out to our customer support team at contact@pipocash.com or via the app’s help section. Provide the necessary details such as transaction ID, date, amount, and the reason for the refund request.

Verification: Our team will review and verify your request. This may involve validating the transaction details with the respective payment partner or service provider.

Processing Time: Once verified, eligible refunds will be processed within 15-20 working days. However, in certain cases, delays may occur due to bank or payment gateway processing times.

Non-Refundable Cases

Refunds will not be applicable in the following scenarios:

Transactions completed successfully and the service/product has been availed.
Errors due to incorrect details entered by the user (e.g., wrong account number or bill details).
Requests made beyond 30 days of the transaction date.

Refund Method

Refunds will be credited back to the original payment method used during the transaction, whether it’s your bank account or card.

Need Help?

For any queries or assistance regarding refunds, please contact us:

Email: support@pipocash.com

We’re here to ensure your experience with Pipo Cash is smooth, secure, and reliable.